Responsibilities:

• Assist the CS Manager in establishing and leading a high-performance customer service team in order to meet and exceed customer satisfaction
• Assist the CS Manager in supervising all work and functioning of subordinates of customer service staff and assess them on basis of their performance
• Assist the CS Manager in training new customer service representatives, utilizing training materials and keep training materials up-to date
• Organize and manage the entire work in absence of the CS Manager
• Handle customers’ inquiries and complaints via CRM/Ticket/Phone/Live Support systems; providing tailor-made services
• Deal with any customer service related cases/problems/questions
• Large Accounts/Campaigns management
• Large Pub Sites follow up and management
• Monitor traffic delivery & top campaigns and providing relevant supports
• Network Support
• Answer Forums

Requirements:

• Strong management skills: at least 1 to 2 years management experiences
• Excellent customer service skills: at least 2 to 3 years customer service experiences
• Strong problem solving skills and decision maker
• Excellent phone skills and communication skills
• Pleasant manners, positive working attitude and self motivated
• Exceptional interpersonal skill
• Proficient in oral & written English
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)

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INBOUND SALES REP

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 4

Responsibilities:

• Generating and increasing sales with both new inquiries and up selling to existing clients;
• - Responding to and following up all leads that are provided by the Marketing Department;
• Meeting and exceeding sales quota ;
• Developing selling strategies and proposals;
• Identifying and developing a strong understanding of client’s core objectives and challenges;
• Negotiating sales deals with clients based on the benefits of the Company
• Following up with clients and providing service to them through e-mails, live support, phone, and ticket system;
• Managing accounts and campaigns with setup, optimization, and review overall performances.
• Verifying accounts and updating CRM system.

Requirements:

• Completion of high school/college.
• With 1-2 year sales or customer service experience preferred.
• Fluent in both oral and written English with great communication skills
• Proficiency in Microsoft Office (especially Excel, Outlook and Word)
• Customer service oriented
• Team player
• Excellent time management skills; can always meet deadlines
• Research and marketing skills
• Interpersonal skills (self motivated, outgoing (calling customers required), patient, organized, proactive problem-solver, persistent)
• Knowledge of online advertising is a plus

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MARKETING COORDINATOR

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 1

Introduction:

A Marketing coordinator’s job entails assisting the CEO to implement the marketing strategies by developing various elements essential for the growth of a company. The position will mainly focus in planning and market research to develop the marketing strategies. Marketing coordinator generally will work under CEO and carries out several tasks to facilitate campaign drives for the company. Marketing coordinator’s role is to support and manage the business efficiently.

Responsibilities:

• Assisting in marketing research
• Assisting in writing and editing marketing materials, which include articles, presentations, etc.
• Providing assistance in creating and enhancing the campaign list.
• Maintaining project tracking spread sheets and business line marketing calendars.
• Providing administrative aid for various projects related to market
• Developing media packs as well as conducting conferences and trade shows.
• Other general marketing assistant duties

Requirements:

• University degree/college diploma in Marketing or Business Administration.
• At least 1 year relevant working experience .
• Knowledge of marketing principles.
• Understand new technologies and applying to marketing principles.
• Good writing skills in English
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
• Polite manners and positive working attitude
• Exceptional interpersonal skill

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ACCOUNT MANAGER

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 1

Responsibilities:

• Handling customers’ inquiries and complaints via CRM/Ticket/Phone/Live Support systems; providing tailor-made services
• Maintaining good customer relations
• Dealing with any customer service related cases/problems/questions which the junior CSR rep. cannot solve
• Large Accounts/Campaigns management
• Large Pub Sites follow up and management
• Monitoring traffic delivery & top campaigns and providing relevant supports
• Network Support
• Answering Forums
• Generating reports to Manager/Assistant Manager of the Customer Services Dept.
• Some other general CS duties

Requirements:

• Strong customer service skills; at least 2 to 3 years customer service experience
• Strong problem solving skills
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
• Proficient in oral & written English
• Excellent phone skills and communication skills;
• Polite manners and positive working attitude and self motivated
• Exceptional interpersonal skill

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SEO/SEM SPECIALIST

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 1

Introduction:

In this role, you will be responsible for a wide range of activities including developing SEO/SEM strategies, competitor analysis, and project management. We are looking for someone who is not just smart and dynamic but also has the passion and ability to grow with the company.

Responsibilities:

• Grow our keyword portfolio, manage the program with potentially millions of keywords and find new search venues to advertise in.
• Optimize our keywords portfolio through testing with ad copy, landing pages, bidding strategies, etc.
• Communicate with clients regarding different projects

Requirements:

• Minimum 1 year SEO/SEM experience
• Basic knowledge of SQL and programming
• Self -learner and a passion for search engine marketing and search engine optimization
• Familiar with social media trends including Facebook, Twitter, MySpace, etc.
• Excellent verbal and written skills
• Web analytics experience with tools such as Google Analytics is a plus

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PHP PROGRAMMER

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 2

Responsibilities:

• - Analyzing business requirements and providing consultation to application
• - Designing, developing, testing and maintaining code, templates and database modules
• - Web development using LAMP, PHP, MySQL, ADODB, Zend, MVC, Eclipse
• Front end development with CSS, HTML/DHTML, XML, Ajax, Jquery, Extjs, Javascript and Dreamweaver.
• Working on Company’s different projects

Requirements:

• A College Diploma or Bachelor Degree in related fields
• 1 year of working experience preferred
• Must be comfortable with Linux, Apache, PHP and MySQL
• Knowledge of Object Oriented Program
• Knowledge of Ajax, XML and Javascript
• Knowledge of CSS, HTML/DHTML
• Knowledge of Jquery Library, and Extjs
• Knowledge of iPhone SDK, J2ME, Blackberry SDK, Android SDK, Window CE development is an asset.
• Excellent testing and troubleshooting skills
• Good oral and written English
• Team work, ability to share ideas and interact with other colleagues
• Chinese language is a plus

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JUNIOR CUSTOMER SERVICE REP.

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 2

Responsibilities:

• Account verification
• Credit card verification
• Answering tickets and handling customers’ inquiries through phones, emails and live supports
• Following up with existing clients; establishing and maintaining a high level of customer satisfactions
• Campaign Management/Account Management(e.g.: campaign approval, campaign set up, etc)
• Generating reports to manager of the Customer Services Dept.
• Other CS general duties

Requirements:

• Proficiency in both oral and written English
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
• Positive and energetic phone skills
• Great interpersonal skills and relationship builder – understanding, influencing and persuading customers
• Must be self-motivated
• Excellent organizational and problem solving skills
• Ability to work in multi-tasks
• Experience/Interest in customer service/sales/marketing/telemarketing
• Knowledge of internet advertising is an asset

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ADMINISTRATIVE ASSISTANT

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 1

Responsibilities:

• Account verification
• Credit card verification
• Answering tickets and handling customers’ inquiries through phones, emails and live supports
• Following up with existing clients; establishing and maintaining a high level of customer satisfactions
• Campaign Management/Account Management(e.g.: campaign approval, campaign set up, etc)
• Generating reports to manager of the Customer Services Dept.
• Other Administrative general duties

Requirements:

• Proficiency in both oral and written English
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
• Positive and energetic phone skills
• Great interpersonal skills and relationship builder – understanding, influencing and persuading customers
• Must be self-motivated
• Excellent organizational and problem solving skills
• Ability to work in multi-tasks
• Experience/Interest in customer service/sales/marketing/telemarketing
• Knowledge of internet advertising is an asset

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MARKETING ASSISTANT

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 2

Responsibilities:

• Build and maintain our content distribution network by way of social media channels
• Minute by minute participation in conversations that surround our content and brand, answer comments, be a “mediator”
• Identify threats and opportunities in user generated content surrounding our brand, report to appropriate parties
• Create content in various social media sites
• In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Digg, YouTube, Twitter, Flickr etc.) and how they can be deployed in different scenarios
• Create and update daily, weekly and monthly reports
• Manage content development and publishing
• Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media campaigns

Requirements:

• Excels at research, possesses excellent writing skills and the ability to crank editorial and technical writing output without brooding
• Proficient with Microsoft Office products
• Dedicated to blogging, press release and use of Facebook
• Demonstrated ability to map out a marketing strategy and then drive that strategy proven by testing and metrics
• Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound
• Discretion to identify threats and opportunities in user generated content
• Understands social media universe including YouTube, StumbleUpon, Delicious, Digg, Reddit, Flickr, Forums, Twitter, Wikis, blogs, etc…We’re looking for a social media addict who maintains a personal mix of participatory expertise from among these channels
• Excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
• Knowledge of internet advertising is an asset
• Proficient in oral & written English

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TECHNICAL SUPPORT REP.

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 1

Responsibilities:

• Providing client support and technical issue resolution via e-mail, phone and other electronic medium
• Coordinating and providing support to co-workers engaged in problem-solving, monitoring, and other related technical support issues
• Testing/watching over SEO Tools/Emailserving, etc
• Optimizing Sites
• Reviewing and replying Technical Support Tickets
• Reviewing and replying submitted bugs
• Any other technical or miscellaneous work in general

Requirements:

• A College Diploma or Bachelor Degree in IT fields
• Knowledge of CSS, HTML, C++, SQL, PHP, LINUX, SEO
• At least 1 year of working experience preferred
• Able to promptly answer support through email, phone calls and other electronic communications
• Able to work independently and efficiently to meet deadlines
• Excellent testing and troubleshooting skills
• Self motivated, detail-oriented and organized
• Good oral and written English
• Team work, ability to share ideas and interact with other colleagues
• Understand and Speaking Chinese will be an asset, yet not a requirement

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ANDROID MOBILE APP. DEVELOPER

Terms of employment: Full Time, Permanent or Project base Location: North York, Ontario

Vacancy: 1

Responsibilities:

• Developing and supporting mobile applications

Requirements:

• At least 2 or more years working experiences on software development
• Solid knowledge of Java programming including J2ME and Android SDK
• Knowledge of network protocols and SQLite
• Real world mobile programming experiences
• Solid understanding of software architecture
• Good verbal and written communication skills
• Knowledge of iOS platforms is a plus

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IPHONE MOBILE APP. DEVELOPER

Terms of employment: Full Time, Permanent or Project base Location: North York, Ontario

Vacancy: 1

Responsibilities:

• Developing and supporting mobile applications

Requirements:

• At least 2 or more years working experiences on software development
• Solid knowledge of C, Objective C and iPhone SDK
• Working experience with iOS platform
• Real world mobile programming experiences
• Solid understanding of software architecture
• Good verbal and written communication skills
• Knowledge of Android platforms is a plus

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HUMAN RESOURCES ASSISTANT

Terms of employment: Part time leading to Full Time, Permanent Location: North York, Ontario

Vacancy: 1

Introduction:

The Human Resources assistant assists with the administration of the day-to-day operations of the human resources functions and duties. The HR assistant carries out responsibilities in some or all of the following functional areas: recruitment, employee relations, training and development, benefits programs, compensation, organization development, executive administration, etc.

Responsibilities:

• Recruiting and staffing
• Employee orientation, development, and training logistics and recordkeeping
• Employee performance appraisals
• Assisting with employee relations
• Company employee communication
• Compensation and benefits administration and recordkeeping
• Employee safety, welfare, wellness, and health reporting
• Maintaining employee files
• Assisting with the day-to-day efficient operation of the HR office
• Assisting in organizing company activities

Requirements:

• University degree/college diploma in HR or Business Admin field
• At least 1-2 years working experience
• Strong problem solving skills
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
• Proficient in oral & written English
• Proficient in Chinese (either Mandarin or Cantonese) is a plus
• Excellent phone skills and communication skills
• Polite manners and positive working attitude and self motivated
• Exceptional interpersonal skill

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